Terms of Service

• Customer — the company that subscribes to the service (referred to as Tenant or Employer in the Privacy Policy).
• Authorized User — an administrator or assessor the Customer permits to use its account.
• Candidate — a person assessed through the Customer's account.
• Output — AI-derived scores, evidence, confidence flags, and narrative reports produced by the service (the AI-derived data described in the Privacy Policy).
• Personal Data — as defined in our Privacy Policy and any applicable data-protection law.

The administrator who registers an account is responsible for its authorised users and for keeping credentials secure. One company is one tenant. Registration information must be truthful and kept up to date. You are responsible for activity under your account.

Tenezet is sold as assessment packages and, where offered, a monthly tier. Fees are shown before purchase (for example, $35 per assessment). Paid subscriptions renew automatically; you may cancel with at least 30 days' notice before the renewal date. We give at least 60 days' notice before a price change that affects you.

Payments are processed by our payment provider in US dollars. Fees are exclusive of taxes, which you are responsible for. Prepaid assessment packages are non-refundable except where required by law. Overdue amounts may lead to suspension of access as described in Section 17.

Subject to your compliance with these Terms and timely payment of fees, Tenezet grants you a non-exclusive, non-transferable, non-sublicensable, revocable, worldwide license during the subscription term to access and use the service solely for your own internal hiring activities for transactional sales roles. You shall not (a) resell, lease, or provide the service to any third party; (b) use the service to build a competing product; (c) reverse engineer, decompile, or extract the underlying models, prompts, batteries, or scoring logic; or (d) probe, benchmark, or use the service to train any machine-learning model.

You own your Customer data and the Outputs generated for you. Tenezet may use de-identified, aggregated data — which does not identify any candidate or Customer — to maintain and improve the assessment methodology. Enterprise customers may opt out of this aggregated use by written request.

The service applies a structured assessment battery calibrated for transactional sales roles with short deal cycles (Verbeke 2011; Vinchur 1998). The methodology has been developed in good faith drawing on peer-reviewed industrial-organizational psychology research. Tenezet does not warrant that the methodology is validated for any specific role, candidate population, or use case beyond the transactional-sales scope described, and makes no warranty, express or implied, that any Output predicts a candidate's actual job performance, retention, or fit for any particular role, organisation, or hiring decision.

All Outputs are decision-support information for human review; the service does not make hiring decisions. You acknowledge that final hiring decisions rest exclusively with your qualified human decision-makers, and you alone are responsible for the lawfulness, fairness, and outcomes of those decisions. You can read how the methodology works on our methodology page.

To the extent the EU AI Act applies, Tenezet is the provider of the AI system and you are the deployer that makes the hiring decision. We make available the transparency information and instructions for use you need to meet your deployer obligations under Section 8; those deployer obligations are yours.

You agree not to use the service to:

• discriminate against any candidate on the basis of a protected characteristic;
• assess for roles outside the transactional-sales scope the battery is calibrated for (for example, complex or consultative B2B sales);
• infer emotion, health, sexual orientation, or other characteristics beyond the stated assessment scope;
• scrape, reverse engineer, or probe the service, or use it to train a competing model;
• resell or sublicense the service.

You are the "deployer" of an AI hiring tool under the EU AI Act and equivalent laws. You warrant that you will provide meaningful human review of every Output that materially influences a hiring decision, maintain equal-opportunity compliance, provide any candidate notices and consents required by local law, and keep records of that human review for at least six months, or longer where required by applicable employment, equality, or records-retention law. These are your own records, separate from Tenezet's platform audit logs described in our Privacy Policy.

You warrant that you will not use the service or any Output to discriminate against any candidate on the basis of race, colour, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected by applicable law. You are solely responsible for compliance with all applicable employment laws, including Title VII, the ADA, and the ADEA in the United States, the EU AI Act and EU and member-state equality laws, the UK Equality Act 2010, and analogous laws wherever you operate.

You agree to offer reasonable accommodations to candidates with disabilities, including alternative assessment formats on request, and to maintain auditable records of human review of every Output that materially influenced a hiring decision.

Each party will protect the other's confidential information and use it only to perform under these Terms. This duty does not apply to information that is public through no fault of the receiving party, or that must be disclosed by law (with notice where permitted). Confidentiality obligations survive for five years after disclosure.

Tenezet retains all rights in the service, its models, methodology, assessment batteries, and prompts. If you give feedback, you grant Tenezet a royalty-free license to use it to improve the service. Nothing in these Terms transfers ownership of the service to you.

For candidate personal data, you are the controller and Tenezet is the processor. We process such data in line with our Privacy Policy and any data-processing agreement between us. Our sub-processors are listed in our Privacy Policy (Section 6), with at least 30 days' notice before any change. We act on your documented instructions and assist with data-subject requests.

We provide the service on a commercially reasonable-efforts basis. During the current interim / beta period we do not offer a formal uptime service-level agreement or service credits. For help, contact hello@tenezet.com; we aim to respond on a best-effort basis. We may perform maintenance and may change or discontinue features, with notice for material changes.

In short: we provide the tool, but we cannot promise it will fit every situation or never contain an error. Except for the express warranties in these Terms, the service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including fitness for a particular purpose. In particular, we do not warrant that any AI score predicts a specific candidate's job performance.

Except for Excluded Claims, each party's aggregate liability arising out of or related to these Terms shall not exceed the greater of (i) the fees you paid to Tenezet in the twelve months before the event giving rise to the claim, or (ii) USD 10,000. Each party's liability for breach of confidentiality, breach of data-protection obligations, or infringement of the other party's intellectual property is capped at two times that amount. Excluded Claims — liability for fraud, wilful misconduct, gross negligence, indemnification obligations, or fees owed — are uncapped. Neither party is liable for indirect, special, consequential, incidental, or punitive damages, or for lost profits, revenue, data, or goodwill, even if advised of the possibility.

Tenezet will defend you against third-party claims that the service infringes their intellectual property. You will defend Tenezet against claims arising from your data, your hiring decisions and any discrimination claims, and your failure to provide required candidate notices or consents.

Either party may terminate for material breach not cured within 30 days. We may suspend access immediately for non-payment or for a security or acceptable-use violation. On termination you have a 30-day window to export your data; we then delete it within 60 days, and routine backups expire within about 90 days. Data we must keep by law is retained as described in the Privacy Policy.

These Terms are governed by the laws of England and Wales, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. Any dispute arising out of or in connection with these Terms shall be finally resolved by arbitration under the LCIA Rules in force at the time, by a sole arbitrator, seated in London, conducted in English. Either party may seek interim or injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

We may update these Terms; for material changes we give at least 30 days' notice through an in-product banner and email, and continued use after the effective date is acceptance. Notices to you are sent to your account email. Neither party is liable for delays caused by events beyond its reasonable control. You may not assign these Terms except in a merger or sale of substantially all assets. If any provision is unenforceable, the rest remains in effect. These Terms, with the Privacy Policy and any order, are the entire agreement between us. You will comply with applicable export-control and anti-corruption laws.